Flowers, flower arrangements, plants, cakes, and other fresh or perishable products are prepared specifically for your order and may have a limited shelf life.

For this reason, these products generally cannot be returned simply because you changed your mind, unless otherwise required by applicable law.

However, if your order arrives damaged, significantly different from what you ordered, or otherwise has a genuine quality issue, please contact us as soon as possible so that we can investigate and provide an appropriate solution.

If your order arrives damaged, please contact Wardati as soon as reasonably possible after delivery. To help us assess the issue, we may ask you to provide:

• Your order number.
• Photographs of the delivered product.
• Photographs of the packaging, where applicable.
• A description of the damage.
• Any other information reasonably necessary to investigate the issue.

After reviewing the case, Wardati may offer one of the following solutions:

• A replacement of the affected product.
• A partial refund.
• A full refund.
• Another appropriate resolution depending on the circumstances.

If you receive a product that is different from what you ordered, or if an item is missing from your order, please contact us as soon as possible. After verification, we may:

• Deliver the missing item.
• Replace the incorrect item.
• Provide a partial or full refund where appropriate.

We will make reasonable efforts to correct verified order errors as quickly as possible.

Flowers are seasonal and their availability can change. If a specific flower, color, or material included in your selected arrangement becomes unavailable, Wardati may replace it with a similar flower or material of comparable quality and value.

Where possible, we will maintain the overall style, color scheme, size, appearance, quality, and value of the original arrangement.

A reasonable substitution made because of normal seasonal or supplier availability does not, by itself, qualify for a refund.

Flowers and other natural products may vary from the photographs displayed on our website. Natural variations may occur in flower size, shape, color, blooming stage, arrangement, foliage, and packaging.

Product photographs are intended to provide a representation of the product. Minor differences caused by the natural characteristics of flowers and plants do not necessarily constitute a defect.

Cancellation requests should be submitted as soon as possible after placing an order. Because many Wardati products are prepared specifically for a customer and may require advance preparation, cancellation may not be possible once preparation, customization, or delivery has started.

For orders that have not yet been prepared or dispatched, Wardati may be able to cancel the order and issue a refund, subject to the applicable payment method and circumstances.

For same-day or urgent orders, cancellation may not be possible once the order has entered the preparation or delivery process.

If delivery cannot be completed because of information provided incorrectly by the customer — including incorrect delivery address, incorrect recipient phone number, recipient unavailability, recipient refusing to receive the order, or insufficient access information — Wardati will make reasonable efforts to contact the customer or recipient to arrange a solution.

Additional delivery charges may apply for a second delivery attempt where applicable. For fresh or perishable products, Wardati cannot guarantee a refund when a delivery fails because of circumstances attributable to the customer or recipient.

A refund may be considered in circumstances including:

• Wardati cancels the order.
• A payment was successfully processed but the order cannot be fulfilled.
• A product was incorrectly supplied and cannot reasonably be replaced.
• A product arrives significantly damaged or defective.
• A verified missing item cannot be delivered.
• Another circumstance where a refund is required under applicable law.

Refunds are assessed on a case-by-case basis where appropriate.

Unless otherwise required by applicable law, refunds may not be available for:

• Change of mind after an order has been prepared.
• Incorrect delivery information provided by the customer.
• Recipient unavailability or refusal to receive the order.
• Minor natural variations in flowers or plants.
• Reasonable flower substitutions due to availability.
• Minor differences between product photographs and the delivered natural product.
• Personalized products or gift messages that have already been prepared.
• Damage caused after successful delivery due to improper handling or storage by the customer or recipient.

If Wardati approves a refund, it will generally be processed using the original payment method where possible. The time required for the refund to appear in your account may depend on the payment provider or financial institution.

• Credit/Debit Card: Refunds will normally be processed through the applicable payment provider.
• Apple Pay: Refunds will be processed through the applicable payment/payment-card provider.
• PayPal: Refunds will be processed through PayPal where applicable.
• CliQ: Refund arrangements will be coordinated according to the applicable payment process.
• Cash on Delivery: Where a refund is approved, Wardati will contact the customer to arrange the appropriate refund method.

Wardati cannot control the processing time of third-party financial institutions.

If an order for which loyalty points were awarded is subsequently cancelled, refunded, or reversed, the points earned from that order may be removed from the customer's loyalty account.

If loyalty points were used as part of the payment for an order that is refunded, the applicable points may be returned to the customer's account rather than converted into cash, subject to the applicable loyalty program rules.

If an order was placed using a promotional code, discount, or special offer, the refund amount may be calculated based on the actual amount paid after applying the applicable promotion.

Promotional discounts and benefits may not be refundable or transferable as cash unless otherwise stated in the applicable promotion.

To request a refund, replacement, or report a problem with your order, please contact us:

• Email: info@wardatijo.com

Please include:

• Your full name and order number.
• Phone number.
• Description of the issue.
• Photos or other supporting information, if applicable.

We recommend contacting us as soon as possible after delivery so that we can properly assess the condition of the product.

Each refund or replacement request will be reviewed based on the circumstances of the order. Wardati may request additional information or evidence where reasonably necessary to verify a claim.

We aim to handle complaints and refund requests fairly and as quickly as reasonably possible. Nothing in this policy is intended to limit any rights or remedies that you may have under applicable Jordanian law.

Wardati may update this Returns & Refunds Policy from time to time to reflect changes to our products, services, business practices, or applicable laws. When changes are made, we will update the “Last updated” date at the top of this page.

If you have any questions about returns, refunds, cancellations, damaged products, or an order issue, please contact us:

• Wardati
• Amman, Jordan
• Email: info@wardatijo.com

We will make reasonable efforts to review and respond to your request as soon as possible.